Policies

All items listed in my shop are designed/made by me. Each item is a one of piece, unless otherwise stated in the description.

All images on this website are copyright, please do not use or reproduce any of these images without permission from the artist.

Payment

I currently accept payments through PayPal, but please contact me if you need to pay using an alternative method.

Returns

Please contact me if you have any issues or concerns regarding your item/s purchased. I will gladly accept refunds when possible, and within 14 days of delivery.
I am not responsible for any return postage costs.

Shipping

I aim to post items out within 3-5 business days from purchase. Commissions and items made to order will take longer to ship; please contact me to discuss any shipping queries before purchase.
If your country is not listed in my shipping options, please message me and I will be happy to organise shipping costs for you when possible.
UK SHIPPING - I usually post my items with Royal Mail within the UK. I will inform you if this is any different.
INTERNATIONAL SHIPPING - All items posted to the United States & Europe are sent with various reputable shipping companies, in order to keep shipping costs as low as possible for you. Shipping internationally can take up to 4 weeks, longer if an item gets held up in customs, unfortunately there is nothing I can do to quicken the process if this happens!
Please be aware of your countries customs and import tax charges, as I am not to be held responsible for any addition costs.

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Bigcartel.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Big Cartel or any third party services you access through Big Cartel. You can reference the Big Cartel Privacy Policy to learn about its privacy practices.
Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Big Cartel to provide to me), such as your name, email address, telephone number, postal address, payment information, and the details of the product that you're ordering. You may also choose to provide me with additional personal information (e.g. for a custom artwork order), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
~ as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
~ when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
~ if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
~ as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Big Cartel Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Big Cartel Seller Policy and Terms of Use.
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
~ Big Cartel. I share information with Big Cartel as necessary to provide you my services and comply with my obligations under both the Big Cartel Seller Policy and Big Cartel Terms of Use.
~ Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
~ Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
~ Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting service in the US and other jurisdictions. As a result, I may transfer you personal information to a jurisdiction with different data protection and government surveillance laws that your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
~ Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
~ Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information on request.
~ Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
~ Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me:
For purposes of EU data protection law, I, Laura Claire Wilkinson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at laura.claire.wilkinson@gmail.com
If you would like to mail me, please email me, and I shall provide you with my postal address.